cloud

It seems that you can’t write about mobile without talking about 5G, and for good reason – what a year it has been! Launches around the globe have accelerated at a pace that is even faster than prior generations. While some deployments are larger scale, like we see in South Korea, many of thes…

  In every sector, organizations are rushing to embrace technologies like cloud, IoT, and automation to differentiate their offerings and keep up with ‘born-digital’ startups. These transformation projects often encounter hurdles, not from technology shortcomings, but due to a lack of planning,…

A few weeks back, I experienced a set of events related to my heart (nothing to worry in case you were wondering) and I just realized how many times we take this critical organ for granted. It is amazing how it adapts as our body changes, pumping blood to every cell continuously. Since I am an IT gu…

This week marks the 10th year anniversary of our annual Cisco Contact Center Summit event and we’re gathered here in beautiful Miami Florida with Cisco sellers, partners and customers to learn about the latest innovations to our Cisco Contact Center portfolio. I’m thrilled to share some of the excit…

Enterprise IT infrastructure is becoming more complex as companies are developing and monitoring public, private, and hybrid cloud environments along with microservices and third-party integrations — all this results in fragmented data and customer experiences. We conducted a survey to dig deeper in…

Vaunted NASA engineer Gene Krantz, who directed the Apollo and Gemini space missions, was credited with coining the phrase “failure is not an option” in regards to solving the challenge of getting the Apollo 13 astronauts back to Earth safely. Is the same true for contact centers?…

NOTE: Cisco Completed the acquisition of CloudCherry on October 11, 2019.  Welcome to the team! Improving customer experiences in real-time through the power of cloud data analytics Earlier this year I spoke to you about our vision of shaping the future of contact centers and the critical role that…

Containers are an important technology for customers in their efforts to accelerate application innovation. At Cisco, we’ve been working across our ecosystem to offer solutions to help our customers deploy and manage container infrastructure and applications across on-premises and our partner’s clou…

For organizations that are adopting DevOps practices and modern cloud capabilities to accelerate innovation and gain competitive advantage, one of the biggest challenges is maintaining common and consistent environments through an application’s lifecycle from development through to deployment. Conta…