Cisco Services

It’s cyber Monday. You’re online cart’s full, ready to check out. And then…screen freeze. Refresh, refresh. Nothing. Close the page, open it again – buffering. Is it the site? Internet provider? A quick sweep of Twitter shows outage complaints  popping up. As your annoyance level grows, you tweet, t…

The insurance sector is being disrupted at a feverish pace. Disruptive startups never just settle for improving the current way of doing things. Instead, they focus on rapidly changing the game entirely. There are no insurers exempted from this; as digital and new technologies are creating disruptiv…

Last year, in order to ensure we were delivering world class professional services for NFV and SDN to our service provider customers, we invested a not insubstantial sum from our services development budget in a market research survey, conducted independently by Ovum, to understand customer needs in…

Over the past few years, I’ve attended Gartner’s Data Center Conference in London (see 2013, 2014, and 2015 !). As always, it was a very informative couple of days with some surprises, and one or two “I knew that would happen” moments – we’ll I like to think that…

I recently had the pleasure of joining a twitter #CiscoChat co-hosted by @CiscoServices and Zeus Kerravala @zkerravala of ZK Research. We started the chat to debate the pros and cons of software support, but as we dove into the costs of downtime, it became evident there was no debate. Software suppo…

Is It A Bait-and-Switch? As 2016 comes to a close, we in the managed IT services industry can say with some confidence that our customers really do understand the value proposition of our offerings. This was not always the case, even into the recent past. Time and again, when we begin the engagement…

We live in a business era of rapid digital transformation that continues to evolve. From manufacturer to consumer, procurement to finance, software applications designed to improve and enable productivity, business efficiency, network security, systems operations, mobility, and more touch nearly eve…

Technology continues to change, but one thing remains the same; Cisco proudly earns the J.D. Power Certified Technology Service and Support (CTSS) certification. This is the 10th consecutive time Cisco has earned this certification – a milestone accomplishment no other company (in any industry) has…

Are you investing in new IT equipment – or for that matter, any IT services including SaaS/Cloud services?  If so, I wonder how much you have invested in your operations management people, processes, and tools? Or are your operations team left to catch up on their own when you introduce new equipmen…