Cisco Services

As a Cisco customer, your voice is important to us. We want to hear about your experience with our company, the good and the bad, and use your feedback to design and prioritize improvements. We listen to you in a variety of ways and surveys are an important tool. But, when response rates go down, an…

We’ve all heard it by now: Digital disruptors will replace 4 in 10 incumbent companies over the next five years. That’s a statistic certain to make even the Fortune 50 feel squeamish. Companies are rushing to keep pace and transform in the new digital economy. And recognizing both the digital opport…

Today Cisco announces a new software product purpose-built for operations teams to manage industrial Ethernet networks across their Industrial Internet of Things (IoT) initiatives. The Industrial Network Director offers customers an intuitive user experience tuned for operator productivity, rapid tr…

Rick Rubin is one of the most prolific producers in the history of music. If you haven’t heard of Rubin, he has worked with some of the best known artists in the world such as Johnny Cash, the Red Hot Chili Peppers, Tom Petty, the Dixie Chicks, the Beastie Boys, and Jay Z to name a few. As a produce…

There are 2 questions I am asked from time to time: The first is related to my job – “OK I understand what’s involved in product development, but why do ‘service development’?  Don’t you just have really smart people turn up and do their [professional services] ‘stuff’?”    The second is, quit…

Digital trends like mobility, IoT, cloud, and analytics are changing the way the world does business. As a leader, you know these trends offer you the opportunity to innovate, automate, and deliver better experiences to your customers and employees. But you also know these trends create fresh challe…

As we deliver more and more software projects in my part of Cisco Services, I have a keen interest in software development best practices.  And concerns on poor practices.  A few weeks ago, a software vendor made a passing comment on their next software release to me “It’s OK, in our new…

Kudos to the Cisco Hyperinnovation Living Labs (CHILL)! This cutting-edge group in Cisco Services took home the gold at the prestigious Edison Awards in the category of Collective Disruption. Established in 1987, the Edison Awards recognize and honor innovative products and business leaders. CHILL w…

By Jan Bogaert, BDM, Service Provider Cable and Media, Cisco Services Two important consumer trends that have a high impact on the way Content and Service Providers and Cable MSO’s need to manage the E2E Service experience of their customers are: Ever increasing media consumption on any device and…