Cisco Services

We know innovation requires more than just a great idea – it requires the successful delivery of a solution, and that starts with working prototype. A few weeks ago, we held the first Warp Accelerated Rapid Prototyping (WARP) invitational event. WARP is a high speed innovation experience where…

In my last blog, I touched on some of cool innovation happening at Cisco. Today, I want to focus on one in particular: CHILL (Cisco Hyper-Innovation Living Labs). CHILL is helping Cisco re-define how ideas come to fruition. CHILL takes a vertical and creates an environment where a handful of Cisco’s…

Last week, in Part 1, I blogged about the bizarre association of queues at my local ski centre and unreliable access to cloud payment services. Being located in an area of poor internet provision, the resulting unreliable and slow access to cloud services means that credit card payments process slow…

Here we go, Mobile World Congress is fast approaching with about 100,000 attendees descending on Barcelona next week. The big focus this year is said to be around 5G, Internet-of-Things (IoT), and virtualization. So on those themes Cisco recently hosted a Cisco Knowledge Network Session with Heavy R…

Each week, we’ll highlight the most important Cisco Partner Ecosystem news and stories, as well as point you to important, Cisco-related partner content you may have missed along the way. Here’s what you might have missed this week: Off the Top You Spoke: Big Data Analytics Drive Faster Time to Serv…

A few years ago, I wrote a series of blogs on Cisco’s Domain Ten(SM)  framework.  Since then, we’ve used this simple yet powerful analysis tool to help guide many customers on data center and IT transformation projects.  I personally found it quite notable that leading market analyst firm IDC, recog…

It’s been a few months since I took on the role of Chief Technology and Strategy Officer for Cisco Services. In that time, I’ve been inspired by the senior technical talent on our team and by the amazing ways we are helping customers. Every day, our 30 excellent Distinguished Services Engineers (DSE…

Cisco strives to deliver a great customer experience, every time. It’s a top priority at our company. But even with that focus, we still trip up from time to time. With the increasing complexity of today’s IT environments and as our customers’ business networks grow, invariably things go wrong. When…

Partners often ask me, “How much can I make on services?” It’s a great question. The answer is almost always, “More than you’re making right now!” Let’s start with the sheer size of the services market. According to IDC, this will be over a $1 trillion market in less than five years. Partner service…