service planning

There are 2 questions I am asked from time to time: The first is related to my job – “OK I understand what’s involved in product development, but why do ‘service development’?  Don’t you just have really smart people turn up and do their [professional services] ‘stuff’?”    The second is, quit…

Cisco IT is transforming itself to deliver IT As A Service (ITAAS), and this is changing the way we deliver all IT services internally, including our unified communications (UC) and video services. For the business, we offer transparent IT cost information and (over time) cost reduction, as well as…