UC
Keep Your UC Investments Fresh for the New Digital Workplace
2017 has seen notable anniversaries of iconic products that revolutionized industries. It’s interesting to consider the relationship between these examples. These products are surviving and thriving in the modern, digital economy. Ten years ago, Apple’s iPhone completely changed the way we live, wo…
Simplify Collaboration Purchasing with Cisco Spark Flex Plan Subscription
The way that people meet and collaborate changes constantly. Remote meetings are becoming ever more important. On January 24th, we announced our latest collaboration solutions, including the Cisco Spark Board. We’re ever-focused on solutions that change the game. We want to help you drive productivi…
Switching UC & Contact Center Providers Can Be a Relief
This post comes from Rob Amster, Cisco’s Director of Contact Center Sales for the Americas. He directs the sales and go-to-market strategy for Contact Center sales, working in close partnership with Enterprise, Commercial and Public Sector leadership; engineering; and solutions marketing. In…
Don’t Let Cool New Features Distract from Massive Disruption
Last December at Collaboration Summit we showed how you can integrate desk phones with Cisco Spark. One of the features we demoed was the ability to register a desk phone using a mobile phone generated QR code. This is an incredibly useful and important feature–and a great for an on-stage demo…
Smart Spaces Drives Innovation and Creates New User Experiences
With the Cisco Smart Spaces solution, we’re forging new ground in the workplace and in the industry. Smart Spaces transforms the way we interact with our workspaces. It changes how we find people, places, and things. Find out how we’re using technology, building systems, and Smart Spaces innovation…
Cisco Named as a Leader in Gartner’s Magic Quadrant for Unified Communications 2015
Cisco Unified Communications Delivers a Full Experience As I read the latest Gartner Magic Quadrant for Unified Communications by Bern Elliot and Steve Blood, August 10, 2015, one word stood out: full. full: adjective – not lacking or omitting anything; complete It’s a word that Gartner menti…
Bye-Bye Email. Hello Cisco Spark!
Whatever new technology comes out, it seems that the number of emails we get every day only continues to rise. Well, not everywhere. On my last birthday, I received wishes from 65 sources: 58 from friends through Facebook and the remaining 7 from the financial institutions that I deal with (all auto…
Contact Center Technology Answers for Mobile Customer Care
Has your company adapted the contact center environment for mobile customers? What are you waiting for? Fast IT is the new sheriff in town and mobility should be right at the top of corporate IT roadmaps. Agile methodologies are quickly becoming standard practice utilized across all facets of organi…
The Internet of Everything and your Contact Center
The Internet of Everything (IOE) is a hot topic in the technology world. It has become a common theme that is getting press everywhere as CIOs look to move their respective companies into the future and stay ahead of the competition. Presently technology allows you to connect everything from your re…