service management
Fast Tracking Network Automation
Itential Pronghorn Platform Extends Cisco Network Services Orchestrator’s Automation Service providers seeking to reduce costs and improve revenue know that increasing network automation and orchestration brings significant benefits. Traditional telco operations support systems (OSS) have tended to…
Capitalizing on Your Evolved Programmable Network through Faster and More Efficient Cloud Services Delivery
SDN (Software Defined Networking) and NFV (Network Functions Virtualization) technologies are expected to help Service Providers gain new efficiencies and previously unimagined speed and agility in cloud services delivery so they can seize new business opportunities and achieve continued growth. Spe…
Active SLAs – New Approach for Multi-sourcing Governance
Last month, I attended the International Association of Outsourcing Professionals (IAOP) Outourcing World Summit in Phoenix, Arizona. I had the chance to glean fresh insights from industry-leading practitioners and get a global view from sourcing executives. Though there has been an evolution in the…
SIAM: the next ITIL?
The acronym SIAM stands for Service Integration And Management, and it is a hot topic in the world of IT Service Management…..but why? Service integration models have been around awhile, but are evolving from the challenges of managing a small number of large service partners to a model of managing…
How Cisco IT Manages UC and Video Services
Cisco IT is transforming itself to deliver IT As A Service (ITAAS), and this is changing the way we deliver all IT services internally, including our unified communications (UC) and video services. For the business, we offer transparent IT cost information and (over time) cost reduction, as well as…