outsourcing
3 Key Success Factors for Multi-sourcing
The rise of multi-sourced IT delivery models is well documented, and multi-sourcing is now accepted as the new normal. Today’s outsourcing market demands solutions that anticipate and respond to business activity inside and outside the organization while simultaneously dealing with a rapidly shiftin…
Active SLAs – New Approach for Multi-sourcing Governance
Last month, I attended the International Association of Outsourcing Professionals (IAOP) Outourcing World Summit in Phoenix, Arizona. I had the chance to glean fresh insights from industry-leading practitioners and get a global view from sourcing executives. Though there has been an evolution in the…
Seven Software Business Models – Part 2
Many years ago I found myself talking to venture capitalists about the differences between SaaS, outsourcing, ASPs, MSPs, online applications; etc. Also I noticed that my Stanford students had little understanding of the economics of software, so I developed the idea of seven business models to cove…
Seven Software Business Models – Part 1
Many years ago I found myself talking to a venture capitalist about the differences between SaaS, outsourcing, ASPs, MSPs, online applications; etc. Also I noticed that my Stanford students had little understanding of the economics of software, so I developed the idea of seven business models to cov…
Multi-Party Support – the Emergence of a Dynamic Support Network
When I ask IT executives how happy they are with their external support providers (outsourcers, vendors, etc.) invariably they express deep frustration. They look to these vendors to be real partners – to collaborate effectively and seamlessly, to do their job efficiently and transparently, and to b…
Cisco’s Palestine Investment Commitment Featured in Forbes Magazine
The August 12 issue of Forbes magazine features Cisco’s investment to fuel job creation and economic development in the Palestinian information and communications technology (ICT) industry. “We do this because we want to change the world. And we don’t do it on a small scale. It’s nice to help a vill…
Government Cloud CIO Roundtable (February 27, 2013)
Two weeks ago, we had the pleasure of hosting a TelePresence roundtable for 46 Public Sector CxO-level executives from 20 locations throughout Europe, Middle-East and Africa (see map below). The event was moderated by Jens Mortensen (Director Central Government & Healthcare, Cisco EMEAR) and the…
2