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“It’s not rocket science,” some might say. But what we do in IT services actually has a lot in common with what it takes to launch a successful mission to Mars. It starts with a commitment to a bold vision and depends on thousands of engineers working tirelessly to make it real. This is especially t…

Over the last few years, many people—myself included—have been touting the Internet of Things (IoT) as a driving force behind digital transformation. But is IoT by itself truly that transformational? Well, I would argue that it is not. IoT focuses mainly on securely connecting devices that generate…

2017 has been a terrific year for Cisco’s contact center business. We’ve held number-one market share in North America for four straight quarters. And as Synergy reports, we had nearly 20 points higher share than our nearest competitor in the most recent quarter. But we never rest. We…

Artificial intelligence for customer center is a hot subject. One industry analyst recently shared that, starting a few months ago, more than 75% of the firm’s customer inquiries were to discuss just one topic: Using AI to improve contact centers. What are some key insights regarding contact center…

Here are a few lesser-known data points about Cisco: More than 600 billion emails originate on Cisco-based networks every day About 2/3 of the world’s Internet traffic runs on Cisco Over 20 billion security breaches are thwarted every day by Cisco From this vast amount of data flowing across Cisco…

I began this comic book series with the idea that creating a science fiction prototype would be a useful tool in imagining—and planning for—the Future of Work. I have found it helpful to envision future scenarios where a mobile, flexible work force collaborates seamlessly with each other and with in…

Hey Spark, let’s get started. We’re all familiar with Siri, Alexa, and Google Assistant—virtual assistants that help you save time and get things done at home like check the weather, turn on your TV, set a reminder, or summon your car from the garage. These products are great in your personal life,…

How many people did you work with on your last project? A study by CEB puts the typical number of individuals we collaborate with at 10. For us, a project to implement a single new capability on a Cisco video system can involve upwards of 35 individuals. Putting more experts on complex projects is n…

“It took me 17 years and 114 days to become an overnight success.” – Lionel Messi This week, we launched Cisco Predictive Services to help customers respond to the need for speed, fill the IT talent gap, and grow their business. These services leverage Machine Learning (ML) to constantly adapt, lear…