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Cisco Brings AI/ML Workloads to Hyperconverged Infrastructure
A few months ago at NVIDIA GTC we discussed how you could run your AI/ML workloads on Cisco infrastructure and get the benefits of integrated management and solve your data gravity problem. At the same time, we introduced our collaboration with Google to bring Kubeflow deployments on-premises. Now w…
Your Network Should Never Be Impacted by an Issue We Know About
Implementing the best of breed of Cisco technology is exciting. At Cisco Live, I’m sure you will feel this excitement and be energized by all the innovation surrounding you. You will make investment decisions, you will implement the technology, integrate it with what is already running, and you will…
Techno Panics 2.0: What Do Paint Rollers and Self-Driving Cars Have in Common?
Back in 1940, a Canadian named Norman Breakey invented the paint roller—a leap forward in painting technology. Immediately, professional painters panicked, fearing large-scale job loss, and for years, paint rollers were banned from professional painting jobs. But of course, large-scale adoption was…
Webex Innovations Drive Change
It always fascinates me to watch a film set in the past – maybe 30 to 50 years ago – when that film includes depictions of people at work, to see how different things were back then. Writing inter-office memos! Cold-calling someone to ask a question and getting routed to voicemail where you can leav…
The Problem with Algorithms
Two year olds operate with a rather unique set of algorithms. Which is to say that they don’t follow the rules we adults have calculated for safety. One Friday morning, my tiny human leapt off of the couch and for a brief millisecond, all systems stopped; heartbeat, breathing, digestion. My panicked…
Messaging Helps Informal Contact Center Teams Win
As a parent with two sons active in athletics, I spend a lot of time attending sporting events. I am fascinated with how coaches evaluate the performance of their players to help them improve. At the professional level, coaches use historic data to win. One example is the way a baseball manager posi…
4 Ways to Reimagine Your Business with AI
AI holds tremendous potential to be a disruptive force, but only a small percentage of companies appear to be capitalizing on it, according to recent research published in MITSloan Management Review. The way I see it, what stands in the way of progress for most businesses isn’t what you might expect…
Artificial Intelligence in Customer Care
Workflow applications are ripe for disruption with the advent of artificial intelligence (AI). The magic of AI is tied to big data and the AI models. Customer care organizations that have access to rich datasets are prime candidates to ride the AI wave of change. Companies will always look for ways…
The Internet of Things: 5 Predictions for 2018
The Internet of Things (IoT) has started to move to the mainstream in enterprises across all industries. With IoT spending set to increase by 15 percent to reach $772.5 billion by the end of 2018, the coming year will undoubtedly bring further growth in the number of connected devices and enterprise…