2018 predictions

Predictions for the New Year are as common as eggnog and holiday parties in December. With so many voices and opinions from bloggers, experts and others, it’s easy to become overwhelmed—especially if you are a small or medium-sized business looking for the best opportunities for 2018. In this blog,…

2017 has been a terrific year for Cisco’s contact center business. We’ve held number-one market share in North America for four straight quarters. And as Synergy reports, we had nearly 20 points higher share than our nearest competitor in the most recent quarter. But we never rest. We…