MindMeld
Six Contact Center Predictions for 2018
2017 has been a terrific year for Cisco’s contact center business. We’ve held number-one market share in North America for four straight quarters. And as Synergy reports, we had nearly 20 points higher share than our nearest competitor in the most recent quarter. But we never rest. We…
Reimagining Customer Value with Artificial Intelligence
Here are a few lesser-known data points about Cisco: More than 600 billion emails originate on Cisco-based networks every day About 2/3 of the world’s Internet traffic runs on Cisco Over 20 billion security breaches are thwarted every day by Cisco From this vast amount of data flowing across Cisco…
Meet Cisco Spark Assistant, Your Virtual Assistant for Meetings
Hey Spark, let’s get started. We’re all familiar with Siri, Alexa, and Google Assistant—virtual assistants that help you save time and get things done at home like check the weather, turn on your TV, set a reminder, or summon your car from the garage. These products are great in your personal life,…