Digital transformation

As Senior Warranty Manager for Insight, a global technology provider, Cheryl Fischer has witnessed the changes brought on by the subscription economy first hand. I recently sat down with her to discuss how her organization is using Lifecycle Advantage to digitize customer engagement and increase val…

The transportation industry is undergoing unprecedented disruption that we read about in news every day.  Several companies are envisioning how transportation of humans and cargo will work in the future – from self-driving cars to magnetic levitation trains. Due to this renewed technology-driven reb…

You might not always think of the network as a source of implicit funding, but when it comes to digital transformation projects, consider taking a closer look. It’s no surprise that digital transformation remains top of mind for CEOs. As a recent Gartner CEO survey reported, 42 percent of CEOs are n…

With a tap, Lyft can take you to where you need to go in just a few minutes. Car companies like Audi are using virtual reality to give you a test drive of their latest models. Amazon Prime Now can deliver groceries to your door step within two hours. Social media tools like ConnectedHQ automatically…

In previous posts, I’ve shared many aspects of the massive digital transformation we are going through at Cisco. At the heart of this transition is the move toward subscription-based buying models. We can think about this transformation in terms of a defined number of customer journeys we have to so…

The more decisions you make throughout the day, the harder each one becomes for your brain. According to The Week*, as a person makes decisions throughout the day, the brain depletes its limited amount of mental stamina, and starts employing one of two shortcuts: Make a rash decision or avoid the ac…

Are you old enough to remember professional work life before the internet? If so, you know that way the world works has changed significantly – and will continue to do so for years to come. And yes, that includes healthcare. Although the industry has a reputation for lagging in innovation, mor…

I’ve been working in the technology industry for three decades, and there’s never been a more complex—or exciting—time to be in IT. The complexity is self-evident: A large global enterprise might have hundreds of thousands of devices from different vendors, running a variety of proprietary and semi-…

Get Inspired to Go Digital in the New Year Is your organization in digital denial? The first step is recognizing it, and the next step is admitting the need to do something about it. TAKE THE QUIZ: Are You In Digital Denial? But don’t wait too long. Experts say that businesses that resist or even po…