News Summary:

  • 69% of organizations in Asia Pacific experienced a 25% or more jump in cyber threats or alerts since the start of COVID-19
  • 54% of organizations across the region said they were only ‘somewhat’ prepared and 7% were not prepared to support remote working at the outset of COVID-19
  • For 85% of organizations, cybersecurity is now extremely important or more important than before

Organizations in Asia Pacific are seeing a big increase in the cybersecurity challenges they face amid the shift to mass remote working, a new study by Cisco shows. According to the study, 69% of organizations in the region have experienced a 25% or more jump in either cyber threats or alerts since the start of COVID-19, making it the region with the largest proportion of organizations to experience this increase globally. Six percent of organizations did not know if their cyber threats or alerts have increased or decreased, highlighting the scale of challenges that organizations are facing due to the abrupt and massive shift to remote working.

Cisco’s Future of Secure Remote Work Report revealed many Asia Pacific organizations were unprepared to make the accelerated transition to a remote workforce at the outset of COVID-19, with 54% of organizations only ‘somewhat’ prepared and 7% not prepared to support the transition.

The study is based on a survey of over 3,000 IT decision makers globally, including over 1,900 respondents across 13 Asia Pacific markets. It highlights the cybersecurity challenges companies faced as they shifted the majority of their employees to a remote working arrangement in a really short period of time.

With users connecting from outside the corporate walls, secure access – defined as the ability to verify identity and establish trust no matter how, where, or when users log in, is the top cybersecurity challenge faced by the largest proportion of Asia Pacific organizations (63%) when supporting remote workers. Other concerns raised by organizations include data privacy (59%) and maintaining control & enforcing policies (53%).

“The challenges of 2020 have shifted the goalposts around cybersecurity. As organizations transition to become cloud-first and remote-first, and employees expect to work from anywhere on any device, security needs to be the foundation behind the success of any digitalization effort. This means having visibility of the users, devices, and the corporate applications and data they are accessing, and a flexible yet holistic cybersecurity posture to protect users and businesses from the network, to the endpoint, to the cloud,” said Kerry Singleton, Managing Director, Cybersecurity, Asia Pacific, Japan and China, Cisco.

Endpoints are a growing challenge for organizations to protect, as users connect from their home Wi-Fi or use their personal devices to connect to corporate applications. Over one in two respondents stated that office laptops/desktops (58%) and personal devices (57%) posed a challenge to protect in a remote environment, followed by cloud applications at 52%.


An opportunity to transform for the future

One trend emerged in recent months is that a hybrid workplace – where employees move between working remotely and in the office – is the future. The findings of this study further underlined that. One-third (34%) of organizations in Asia Pacific said they expect more than half of their workforce to continue working remotely post-pandemic. This compares to an average of just 19% of organizations with more than half of their workforce working remotely before the pandemic.

The good news is that as businesses prepare for this hybrid workplace, cybersecurity now tops corporate priorities, with 85% of organizations in Asia Pacific saying that cybersecurity is extremely important or more important than before the pandemic. What is even better is that they are translating this into concrete action. The study highlights that 70% of organizations in the region plan to increase their future investment in cybersecurity due to COVID-19. This is the highest number globally, compared to 68% in the Americas and 52% in Europe.  

There are still challenges, though, that need to be addressed. While almost all (97%) organizations have made changes to their cybersecurity policies to support remote working, further education and culture change is needed. According to the study, 61% of Asia Pacific organizations said that a lack of employee education and awareness was the biggest challenge faced in reinforcing cybersecurity protocols for remote working, followed by having too many tools/solutions to manage (53%).

“Cybersecurity has historically been overly complex. A key aspect of building a stronger foundation for cybersecurity is doing a better job educating and building employee awareness. This will ensure that the future of remote work is smooth, seamless and secure. In addition, a simple, integrated approach to cybersecurity will help businesses address some of the challenges highlighted in the report such as managing the jump in cyber threats or alerts and streamlining the management of cybersecurity tools and solutions to one platform,” Kerry added.

Jeetu Patel, SVP and GM of Cisco’s Security & Applications business added: “Security and privacy are among the most significant social and economic issues of our lifetime. With this new way of working here to stay and organizations looking to increase their investment in cybersecurity, there’s a unique opportunity to transform the way we approach security as an industry to better meet the needs of our customers and end-users.”

Cisco’s Future of Secure Remote Work Report is launched concurrently with the Cisco 2020 Consumer Privacy Report which surveyed 2,600 adults globally to understand the challenges for organizations trying to maintain digital trust with their customers, along with the evolving privacy landscape and its impact on consumers.


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About Report Methodology  

 The COVID-19 pandemic has caused businesses across the globe to transition to a remote work environment almost overnight at unprecedented scale and speed. Commissioned by Cisco and conducted by YouGov, the Future of Secure Remote Work Report explores the readiness of organizations globally, from small businesses to large enterprises, for the sudden transition to remote work, the challenges they faced, and how they are adapting their cybersecurity programs to enable  hybrid work environments going forward.

The survey gathered and analyzed data from 3,196 IT decision makers across 21 markets globally. The markets include Australia, Brazil, Canada, China, France, Germany, Hong Kong, India, Indonesia, Italy, Japan, Malaysia, Mexico, Philippines, Singapore, Korea, Taiwan, Thailand, United Kingdom, United States, and Vietnam.