video

Content protection technology used to be selected by the video service provider, and was typically based on a controlled proprietary solution. That is no longer the case. Consumers today enjoy all kinds of content on a myriad of devices. No longer are viewers tied to the living room — they can enjoy…

Solution architectures are typically derived from open-ended questions designed to discover customer needs. However, Cisco approaches customers with insights-based assertions that rest on the belief that true innovation emerges from disruptive ideas that make customers aware of unknown needs. Accord…

Food for thought The other day, I went to the café to grab my lunch and notice something that got me thinking of an IT problem we’re going to see more and more. I’m not a soccer sport fan but of course I am aware of the 2014 FIFA World Cup™ event that is happening. Anyways, I saw a guy w…

Accelerating organic growth across segments, products, and services is a prime objective for today’s banks. The rubber often hits the road with the account opening process. And that process can go flat, especially when a customer runs into difficulties that cause it to breakdown creating an undesire…

In mid-May, we told you about our plans to broadcast live keynotes from Cisco Live  on Cisco.com, specifically from our home page. Well, we did it. For four days, May 19-22, our live video coverage on our home page included: John Chambers keynote Rob Lloyd keynote Industry keynote — IoT Gues…

Wi-Fi roaming is often a tumultuous subject.  The crux of the issue is, with Wi-Fi the roaming decision is left to the client. In the recent years, there have been great strides in improving Wi-Fi roaming with the creation of standards-based roaming technologies.  Cisco first pioneered fast roaming…

At Cisco Live, Hans Hwang, VP of Cisco Advanced Services spoke with Todd Walthall, Vice President, Digital Servicing Integration from American Express about how they are taking their customer service to the next level. By partnering with Cisco, American Express is piloting video chat capabilities in…

First we rolled out the MSE tech blog series to give our customers an in depth look at the various features of the location-based technology behind Cisco’s Mobility Services Engine (MSE) and Connected Mobile Experiences (CMX) solution. Now, we’re kicking off a CMX Techtorial video series…

Video: What will it cost? Part 2 If you read my previous Blog about the cost of video you probably thought, “Ok, but how much will it cost? What are the numbers?” So here we go, part 2…. Some ground rules for the discussion. Not all corporate videos are created alike so I will break the discussion d…