support

With the network serving as the foundation for digital business, maintaining the highest availability, performance, and security are the three end states that matter the most. A new standard of service is required for today’s business critical networks, and Cisco Services is leading the way. But don…

I recently had the pleasure of joining a twitter #CiscoChat co-hosted by @CiscoServices and Zeus Kerravala @zkerravala of ZK Research. We started the chat to debate the pros and cons of software support, but as we dove into the costs of downtime, it became evident there was no debate. Software suppo…

Hello all. I trust it has been a good week for you. I am happy to report I am back in-country here in Southern California after a week in Shanghai. I went to visit my fantastic technical product team as we kicked off a new program that will bring five new models in the next couple of years. Exciting…

“Support Automation” has been a promise for some time. We’re now living the reality. So real, that we often don’t even acknowledge how ubiquitous support automation has become in our personal lives, whether it is pre-filled online forms or customized recommendations automatically pushed to us based…

Cisco strives to deliver a great customer experience, every time. It’s a top priority at our company. But even with that focus, we still trip up from time to time. With the increasing complexity of today’s IT environments and as our customers’ business networks grow, invariably things go wrong. When…

October marks five quarters since I took on a role to lead Cisco’s Internet of Things (IoT) Systems and Software Group, a critical business for Cisco to help organizations connect the unconnected. And, wow, what an incredible time it has been. I’m so proud of the many team accomplishments—from the I…

On behalf of the development team. I’m pleased to announce the 0.3.0 release of Microservices Infrastructure. In the weeks since 0.2, we’ve added a number of features and improvements. The software can be downloaded at: https://github.com/CiscoCloud/microservices-infrastructure Document…

First we rolled out the MSE tech blog series to give our customers an in depth look at the various features of the location-based technology behind Cisco’s Mobility Services Engine (MSE) and Connected Mobile Experiences (CMX) solution. Now, we’re kicking off a CMX Techtorial video series…

I had the opportunity to attend Cisco’s annual Partner Summit last month and I am excited about the news announced at the summit as well as the valuable conversations I had with our partners. The reoccurring topics I heard included cloud, innovation, speed, scale and, most importantly, differentiati…