Cisco ServiceGrid

You probably did a double-take when you read the title and asked yourself, “What is SOAM?” Let me start by telling you what it is not. It is not service integration and management (SIAM), which emerged more than a decade ago to address the highly complex contract and governance processes introduced…

In technology, things happen at the speed of change. “Evolve or get left behind” is a familiar phrase we’ve all heard. Technology is advancing at warp speed and companies are finding it difficult to manage their ever-growing and ever-changing support ecosystems. Now more than ever, companies are mov…

I had the opportunity to attend Cisco’s annual Partner Summit last month and I am excited about the news announced at the summit as well as the valuable conversations I had with our partners. The reoccurring topics I heard included cloud, innovation, speed, scale and, most importantly, differentiati…

Cloud providers justifiably tout the ease and speed in which services can be implemented, but behind the curtain a dark reality lurks. “Easy on” is a key selling feature of cloud services and for good reason. I well remember leading enterprise application implementation projects in the pre-cloud era…