Partner

As a partner in today’s competitive subscription economy, you have everything to gain and nothing to lose when you prioritize the customer’s experience and deliver maximum value at each stage in the relationship lifecycle. These principles are the fundamental tenets of Customer Success, and while th…

Successful businesses capitalize on opportunity presented by change. More specifically, our most successful partners – and most profitable – capitalize on the new opportunities digital and mobile transformation create by offering solutions that deliver the best outcomes for our customers. It’s no se…

Expanding student horizons with help from ConvergeOne and the Cisco partner ecosystem. It’s east of Los Angeles. With 85% of kids on free or reduced lunch. But many of the staff and teachers at the Montebello School District were students there not long ago. And they’re back, teaching, leading, look…

In part one of this blog, I discussed the benefits and challenges of bringing to market and selling IOT solutions that are composed of hardware, software and services from multiple companies to deliver digital transformation. Over the last few years, there have been many discussions of digital trans…

As the digital world accelerates and companies embrace digital transformation, we need to learn how to effectively bring to market and sell collections of hardware, software and services from numerous companies that are integrated into complex IOT solutions. Each of the layers in the Internet of Thi…

Marketing is amazing. I mean those of us that do marketing for a living really do “live the dream.” Granted there are numerous meetings, funding challenges, deadlines, and the ever persistent stressors of moving targets and dates. But take a step back, and realize what’s happening. A shift has occur…

When you’re sick, wouldn’t it be great if you could talk to a healthcare provider on video, so they could check your vitals and chat about your symptoms? Without having to drive to a clinic? That’s a reality for Mercy Virtual’s customers, thanks to our partner World Wide Technology (WWT). WWT says……

According to IDC, companies with modern networks and digital initiatives realize 2-3 times the rate of growth in revenue, customer retention, and profit. In order to reap the benefits of digitization, companies need the right foundation in their enterprise. However, 63% of companies have not yet mad…

Customer Success Management (CSM), at its core, is about ensuring that our customers thrive, and it centers on accelerating time to value at each stage in the relationship lifecycle (Land, Adopt, Expand, Renew). As sellers, the importance of integrating a CSM practice cannot be underestimated in tod…