hospitality

Cisco’s Global Retail team announced a new paper at the Cisco Live show in Las Vegas from Cisco and our retail research partner PSFK, Inc. “The Future of Retail” report supplement defines ten pillars of customer experience, showing how brands, retailers, and solution providers are finding new ways t…

Service is the key differentiator for hospitality – service that is driven by your guests’ needs. This is made possible by today’s ability to digitize information across the network, which is changing how the industry does business. But it also means going well beyond providing basic Wi-Fi ser…

Technology for technology’s sake is an interesting academic exercise. It pushes the boundaries of what’s possible and opens new avenue for research. However, the real value of technology is in its ability to deliver benefits. Companies and people buy technology because it meets a need. This is by no…

Hello! My name is Suzy Treece and I shepherd Cisco’s Hospitality practice. As you can see, we have now added Hospitality to our Retail feed. For those of us who have lived and breathed Hospitality for a number of years, it’s a passion, not a trade. Hospitality is about delivering an amazing experien…

In the hospitality industry, great service is a key differentiator. At the same time, digitization is changing the way that the industry does business in order to meet the demands of tech-savvy guests like you and me, who – let’s be honest, folks – are chained to our smartphones. So, great service t…

I consider myself an experienced traveler and the nature of my job requires me to remain connected wherever I go. As a road warrior, I not only rely on my mobile devices to keep me connected with my team, but to get valuable information and services. These services include real-time travel updates,…

A CMX Partner Ecosystem Blog Ecosystem partners are an important adjunct to Cisco Connected Mobile Experience (CMX). They augment the analytic and customer engagement capabilities of the solution with innovative business outcomes. This blog is one in a series that highlights our CMX Ecosystem Partne…

In the highly competitive hospitality industry, seamless, consistent and fast Wi-Fi connections and analytics can greatly influence revenue and guest satisfaction. With the Cisco Mobility Express Solution— an enterprise class Wi-Fi in a simple, affordable solution designed for small to medium deploy…

Fighting “Friction” in the Check-Out Line and Beyond You pull up to the gas pump, wait in a long line, and then fumble with your debit card and the touchscreen. Once at your hotel, you search mightily to find a parking spot before struggling with the ticket payment system. And then comes check-in, w…