hotels

Leading into 2020, picture a world where Millennials are the shoppers in store with THEIR kids, and Gen Z, your teenagers, the “partial attention generation”, is the new growth demographic for retailers. So the definition of consumers is changing: technology-driven shifts empower customers, guests a…

We are always connected. By 2020, the number of devices connected to networks will outnumber the world population by three times (Cisco VNI). Mobile and other wireless devices will make up nearly 70% of Internet traffic. Today’s increasingly digital landscape has drastically changed many businesses,…

What are your plans for the holiday season? Perhaps you’ll be visiting family or escaping winter weather by heading south of the equator. In my neck of the woods, many of us are also gearing up for winter ski/snowboard trips. That means we need a home away from home for a few days. In the thick of t…

In the hospitality industry, great service is a key differentiator. At the same time, digitization is changing the way that the industry does business in order to meet the demands of tech-savvy guests like you and me, who – let’s be honest, folks – are chained to our smartphones. So, great service t…

Some exciting things are beginning to transpire in today’s hotel industry. As technology finds its way into nearly every aspect of our lives, it’s important to take a look at the impact mobile device usage has had and continues to have on hoteliers and guests alike. Guests today are more technologic…

Our hospitality team and MGM Resorts are collaborating again this week at the HTNG North American Conference to discuss key trends in the industry and how Wi-Fi is changing the guest experience. Remember Bob’s Big Ideas Session at NRF? If you’re at HTNG, make sure you attend the Keynote,…