Jolene Tam

Overwhelmed by the sheer volume of security alerts and potential threats hitting your SOC? Security risks have never been greater, with networks expanding into the cloud, the explosion of mobile and IoT devices, and increasingly sophisticated threats. On top of that, disparate security tools make it…

I went to school in the Dark Ages. Alright, that may be a little melodramatic. It was San Francisco public schools in the 80’s and 90’s: we barely had enough musty, old textbooks to distribute to each student, school computers were used solely for Oregon Trail, and my teachers used noisy overhead pr…

It’s a wrap on another holiday shopping season. The results are in: overall estimated retail sales during the holiday season rose 4%, beating National Retail Federation’s (NRF) forecast of 3.6% – both of which are higher than that of last year (Wall Street Journal). Not surprisingly, this grow…

What are your plans for the holiday season? Perhaps you’ll be visiting family or escaping winter weather by heading south of the equator. In my neck of the woods, many of us are also gearing up for winter ski/snowboard trips. That means we need a home away from home for a few days. In the thick of t…

Peanut butter and jelly. Sonny and Cher. Han Solo and Princess Leia. Just a few examples of life’s greatest love stories. Sure, each one as a standalone is great, but the two together? It’s a perfect match. Today, there’s a new pairing in town. Cisco Mobility Express and Connected Mobile Experiences…

In the hospitality industry, great service is a key differentiator. At the same time, digitization is changing the way that the industry does business in order to meet the demands of tech-savvy guests like you and me, who – let’s be honest, folks – are chained to our smartphones. So, great service t…

If you’ve been curious about location services, but always assumed it was complicated to deploy, too technical for non-IT folks, too expensive, or all of the above, hear me out. Perhaps you run a public-facing organization – maybe it’s a retail mall, hotel, an airport, or a café. In this new digital…

“What we want for our customers is a seamless experience. No headaches, very easy, simple to use.” – Collette Navarrette, Director of Marketing, Santana Row, a Federal Realty property Deploying location-based services doesn’t have to be expensive or complicated, as Santana Row discovered. Santana Ro…

This post was authored by Anu Jadhav, Product Manager Cisco Connected Mobile Experiences (CMX) is an innovative WiFi-based solution that enables public-facing organizations across many industries to better understand customer behaviors and trends. CMX provides your visitors with guest wi-fi access a…