frictionless

A few weeks ago, we brought a video crew up to the Cisco Spark office in San Francisco. We asked product managers Taylor, Renaldo, and Eric to show us Cisco Spark and chat about product development. Given Taylor is a former Stanford football player, Eric used to do standup comedy, and Renaldo is jus…

Fighting “Friction” in the Check-Out Line and Beyond You pull up to the gas pump, wait in a long line, and then fumble with your debit card and the touchscreen. Once at your hotel, you search mightily to find a parking spot before struggling with the ticket payment system. And then comes check-in, w…