Collaboration

Artificial Intelligence, Cloud Analytics, and Collaboration Create Cognitive Experiences in the Contact Center Every interaction between your contact center agents and your customers is a reflection of your brand – positive, negative, or neutral. According to a study by PwC, in the U.S. one bad expe…

Collaboration Administrators have an unenviable job. Not only do they have to cater to demanding end users who want the best experience, they also have to deal with other functions in a typical IT organization – such as – legal, security and compliance. Often, requirements from those functions are a…

It seems like Enterprise Connect 2019 was just yesterday. It’s hard to believe three months have passed since we launched our most powerful cloud calling solution yet, Cisco Webex Calling, to meet the demands of the mid-market businesses and large enterprises worldwide. The Webex Calling solution is…

The future of work is three-dimensional. And the good news is, it’s here now. It’s part of a new approach called cognitive collaboration that incorporates artificial intelligence with the right context with the right people to foster deeper human personalized connections. The past couple of decades…

We are excited to announce the inaugural Webex Customer Award winners. We had an overwhelming response with 215 entries and it was tough to choose, because we consider all of our customers winners. Here are the 2019 winners in 12 categories from North America. Category 1: Webexceptional Achievement—…

Artificial Intelligence-Driven Database With the acquisition of Accompany in 2018, Cisco became the proud owner of an artificially-driven database filled with insights and profiles for millions of people and companies. These profiles will enhance the Webex platform, helping users develop stronger pr…

Your contact center agents’ journey plays a critical role in customer experience Often what should be obvious is not all that obvious If we had to think through every possible scenario for every decision, we probably wouldn’t get much done in a day. While no decision is made with certainty, ev…

AI is shaping the future of customer experiences and the contact center. Artificial Intelligence (AI) is creating a lot of excitement and there are good reasons for this. According to Forbes, 50% of IT professionals believe artificial intelligence and machine learning are playing a role in cloud com…

ISG report claims that moving to cloud operations saves companies an average of 38%1 As a mid-market business leader, one of the most important decisions you make is your approach to digital transformation. A critical part of any digital transformation strategy is the use of cloud technology; partic…