digitization

Life in the Digital Vortex is challenging—especially for retailers. In an environment where averaged across industries four of the top 10 incumbents will be displaced by digital disruption in the next five years, retail ranks as the third most vulnerable out of 12. Retailers are also being squeezed…

I spend a lot of time with manufacturing leaders around the world and often our conversations focus on innovation. It used to be that innovation was simply about creating a great product. Now, in a climate of profound digital disruption and intense global market pressures, business model innovation…

Technology innovations fueling the mass digitization of countries, cities and companies are reignited today with the highly anticipated opening of Cisco Innovation Centre Toronto – the first in North America and ninth worldwide. Yes, the opening created a Big Bang in our expanding universe of Innova…

In my last post I talked about companies that are digitizing themselves, and the critically important role of software. When we think about IT and software, we often think of large enterprises and software that resides on servers. But in this new age of the software-centric company, software can liv…

This holiday season customers have more ways to shop than ever before. Retailers are making it easier to get the right presents by providing enhanced delivery options – from buy online, pick up in store (BOPIS) to curbside pickup. While this freedom is empowering for customers, it creates a new leve…

It’s been a few months since I took on the role of Chief Technology and Strategy Officer for Cisco Services. In that time, I’ve been inspired by the senior technical talent on our team and by the amazing ways we are helping customers. Every day, our 30 excellent Distinguished Services Engineers (DSE…

I just recently returned from the Internet of Things World Forum (IoTWF) in Dubai. This was the third annual IoTWF, which has quickly become the premiere event showcasing innovations and opportunities made possible by the Internet of Things. I was dazzled and a bit dizzied by all the activities at t…

Heading into the holiday season, I can safely predict that my kids’ excitement levels will increase steadily as December 25th draws nearer. They, of course, are anticipating Christmas morning and all that it entails – a break from school, delicious brunch, hot chocolate, family time, and, just maybe…

Companies are embracing the idea of the digital enterprise as an “inevitable movement toward a ‘digital center’ in which business models, offerings and value chains are digitized to the maximum extent possible.” Digitization offers promising prospects for improved customer experience, closer employe…