Collaboration

Delivering superior customer experiences is more important now than it has ever been for companies of all sizes.  In a study by Bain & Company, a 10x disparity was found between how brands perceive their customer service and how customers perceive that same service.  Their survey of 362 firms fo…

Workplace Transformation Last week in London we hosted our first European Workplace Transformation Summit.  Following the success of our previous WTS events in Melbourne and San Diego, we were excited to welcome some of the most influential Workplace Transformation leaders from this side of the worl…

Meetings of the Future What excites me about working on the bleeding edge of technology is not the technology itself, but what it enables. Everything we do in Cisco’s Collaboration organization is to build the best tech we can to bring people together. Our technology should never be at the for…

Artificial Intelligence and Translational Services The world is flattening; thus, with the business becoming increasingly global, the existing language barriers demand new solutions across vertical markets, especially when dealing with a company to a consumer. Europe, with its 24 official different…

The Awesome Power of Webex Collaboration Combinations You may have seen our latest brand campaign which features things that go well together like avocado and toast, champagne and strawberries, coffee and donuts. Well, it’s not food, but I happen to be working on the quintessential example of great…

An Incredible Year for Cisco Collaboration  It’s 2020 already? Wow, time flies when you’re busy and having fun, which certainly describes 2019 for Cisco Collaboration.  2019 was an incredible year and our team worked really, really hard to deliver more amazing technology and help customers leverage…

Building Tomorrow with Webex Teams Today Providing secure applications in a financial setting is an absolute must! Creating enterprise-grade team collaboration applications that deliver consumer-like features and experiences is much harder to do, but critical for users who are already using these fe…

Transitioning your on-premises call center to the cloud creates enormous opportunities for growth and innovation. Some businesses have near and long-term plans to move to the cloud.  According to our recent global survey, 62% of contact center executives plan to implement a cloud contact center with…

Remote Workers Using Webex to Connect Anytime, Anywhere I never considered myself as having an accent, but many of my US colleagues ask me where I’m from, and about my accent. Well yes, I guess that to them, I have one. It’s a matter of perspective. The part of the world we live in is our norm, s…