Collaboration
4 Ways Huddling Helps Gen Z in the Era of Huddle Spaces
This blog post is written by our guest, Jaden Moore. Jaden is a junior at Santa Cruz High in Santa Cruz, CA, and is the daughter of a Cisco employee. Jaden’s primary areas of academic interest are math and science. She enjoys all types of sports and competes on her school’s varsity socce…
UC-One SaaS Takes First Step Toward Webex Unified Client Vision
UC-One SaaS Collaboration Now Driven by Webex Teams Messaging With the Cisco acquisition of BroadSoft in February 2018, we promised that this partnership would result in incredible products for service provider partners and end customers. The strategy underlying this promise was simple – lever…
Cisco Webex Leader for the 12th Consecutive Year in 2019 Gartner Magic Quadrant for Meeting Solutions
Leader in the Gartner Magic Quadrant As far as accolades go, being named a Leader in the Gartner Magic Quadrant is by far the most coveted. Cisco just has been recognized for the 12th year in a row 1. Cisco Webex is furthest in “Completeness of Vision” and highest in “Ability to Execute.” You can re…
Enjoy a No-Compromise User Experience with Cisco Jabber 12.7
Keeping Up With User Expectations IT departments today are well aware that the applications they provide to their users need to keep up with the latest trends – in terms of functionality, ease-of-use and design. In the era of mobile apps and shadow IT, the dangers of not keeping up are apparent. You…
The Artificial Intelligence Journey in Contact Centers
I would like to share some thoughts pulled together in discussions with developers, customer care system integrators and experts, along one of the many possible journeys to unleash all the power of Artificial Intelligence (AI) into a modern customer care architecture. First of all, let me emphasize…
Finally: Your Own Apps on the Webex Boards!
Introducing Web Apps on the Webex Board In my previous blog post Use your Cisco Webex Video Screens for More—Put Them Into “Signage Mode” I explained how we use a web engine to enable state of the art digital signage solution across our endpoints. But we are not stopping there. Now you c…
Don’t Let Your Contact Center Fall Into the Complexity Trap
Vaunted NASA engineer Gene Krantz, who directed the Apollo and Gemini space missions, was credited with coining the phrase “failure is not an option” in regards to solving the challenge of getting the Apollo 13 astronauts back to Earth safely. Is the same true for contact centers?…
How AI Improves Collaboration in the Era of Constant Change
Mantra for Successful Digital Transformation “We need to fail fast, innovate faster and be agile!” Over the last decade, this has been the guiding mantra for organizations undergoing digital transformation. I’ve witnessed plenty of shifts in processes and methodologies in the name…
Webex Teams Tips & Tricks
The Secret to Team Collaboration is Individuality How do you use Webex Teams? The beauty of collaboration software is that it not only connects people, but allows us to work together effectively regardless of where we are in the world. What I love most about Webex Teams is getting to collaborate wit…
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