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You might know that many companies run “tests” in their web and mobile experiences, where they’ll pit one design, layout, or content set against another. It’s a way to see quickly which one works best.  For instance, you might have one page with a slick graphic at the top, vs…

“Bankers’ hours” started disappearing with the advent of ATMs in the 1970s and 1980s. Today, online and mobile access has made the transactional side of banking a 24/7, anytime, any place proposition. And that’s just the beginning. Innovative financial institutions and startups are also bringing dis…

Yesterday was “Back to the Future Day.” Michael J. Fox had a glimpse into his futuristic world. What if you too had the same capability? Imagine this: you’re an astronaut on a time travel space mission. You come upon a futuristic world years from today, and this is what you see. Armed with this visi…

Becoming a digital business requires transforming literally every aspect of your company, including the way you innovate. Because digital business breaks down boundaries between industries and markets—think Uber—innovating within the walls of your organization doesn’t work any longer. The challenge…

Worries about diminished GDP growth, a shrinking middle class and rising geopolitical conflicts are rampant. Many may be concerned about the direction our world is headed in, but complete disruption of the ways our cities and countries operate is key to turning it around. Digitization will impact pr…

So This Guy Walks into a Branch… I like to think of myself as a tech-savvy consumer, and that includes my banking habits. That means that I rarely step across the threshold of my bank’s branch, since most of what I need can be accessed online, or via my bank’s mobile app. However, when it comes to c…

We are increasingly hearing about the value of improving the shopping experience by adding virtual expertise to the store. As head of Cisco’s Retail & Hospitality practice, I frequently talk to customers who are exploring this concept – though what I mainly hear are questions! While many are int…

If you had asked me a few years ago, I might have predicted that the rise of large scale hacking and network-based Advanced Persistent Threats (APTs) would spell the end of old-school espionage (poison-tipped umbrellas, office break-ins, dangles and the like). Those of us who fancy ourselves logical…

In my last blog, we talked about the current age of digital disruption and how unicorns are changing the tech landscape. What Does This Mean For You Though? As a result, IT and LoBs are under more competitive pressure than ever before. A new wave of disruption faces them – hence, businesses need to…