digital solutions

Cisco’s presence at NRF focused on the opportunity retailers have to connect their value chain with IT. The main exhibit demonstrated this in a grape to glass booth journey that showed digital retail solutions from production through supply chain management to delivery and in-store engagement.…

One of the critical themes that came up repeatedly from customer and partner conversations at #NRF2020 is how to connect multiple points of data across a customer journey. Although the shift to Ecommerce has grown immensely, we know that the brick-and-mortar store remains an important engagement poi…

One of the most important devices in my life is my PC – maybe even more important than my coffee machine.  I take it with me to hair dresser appointments, long car rides, holidays; practically everywhere I would have some time to use it. It’s hard to believe that the very first personal computer was…

My greatest pet peeve when I managed a branch: sticky notes. I thought they made our office/workstation cluttered and disorganized. It never failed that I’d see them on the corners of a tellers’ monitor or scattered around a bankers’ desk. As much as I disliked them I was always reminded about how t…

Authors: Jason Bettinger, Financial Services Business Transformation Director, Cisco Bradley Mason, Vice President, Sentry Performance Solutions, Fiserv Changing technology is driving big changes in consumer expectations – and within the workplace. Financial institutions must transform customer e…

I remain excited about Cisco’s Digital Ceiling framework and how it is making inroads in the societal landscape of business, governmental, and educational institutions. In particular, Digital Ceiling solutions can significantly impact key verticals like Education. New solutions are needed to support…

How many times have you gone into your local branch to see someone about a mortgage, or a pension, or a current account and no one is available to see you right away? It happens more often that you think. And the bank often doesn’t know how much business it is losing as these initial requests are qu…

It’s 1994: I finish my Bachelor Degree in Construction Management and I can’t wait to do things differently in the construction sector–an industry plagued with inefficiency and declining productivity. It’s 1997: I graduate from Delft University with a degree in Real Estate De…

I am a new Cisco hire – Head of Financial Services Solutions & Innovation EMEAR and I just came back from Cisco Live Berlin. This is my first time at the event, having spent 30 years in banking. My first impression? Firstly, WOW! I have been a Cisco customer in previous banking roles and I thoug…