Fiserv
Process Paralysis? Create a More Agile Workplace in Financial Services
The value of seniority in traditional organizations is less about accumulating vacation days and more about knowing how to get things done and who to go to for what. In the past, this “tribal knowledge”—information and experience from veteran employees—was buried in hard drives or only passed down f…
Cisco and Fiserv: Transforming the Customer and Employee Experience
Authors: Jason Bettinger, Financial Services Business Transformation Director, Cisco Bradley Mason, Vice President, Sentry Performance Solutions, Fiserv Changing technology is driving big changes in consumer expectations – and within the workplace. Financial institutions must transform customer e…