ai

In today’s climate of rapid innovation, it’s easy to find examples of companies leveraging data, analytics, and automation to increase revenue, cut costs, improve customer experience, develop new offerings, and achieve other goals. However, very little is written on how these companies operate diffe…

Retail banks are taking artificial intelligence and machine-learning technologies and running with them. Armed with these tools, they’re adding speed and ease to banking and completely transforming the customer experience. Algorithms are churning out faster, more accurate credit decisions, speeding…

Enterprise IT infrastructure is becoming more complex as companies are developing and monitoring public, private, and hybrid cloud environments along with microservices and third-party integrations — all this results in fragmented data and customer experiences. We conducted a survey to dig deeper in…

Mantra for Successful Digital Transformation “We need to fail fast, innovate faster and be agile!” Over the last decade, this has been the guiding mantra for organizations undergoing digital transformation. I’ve witnessed plenty of shifts in processes and methodologies in the name…

Artificial intelligence does three things really well: acceleration, accuracy, and automation. Today’s machines are good at accomplishing tasks within these domains, but they aren’t yet capable of crossing them. They stay in their lane — the lane their human told them to stay in. As a result, we vie…

Update July 9, 7:55 p.m EST: GitHub removed the DeepNude source code from its website. Read more here. After 4 days on the market, the creator(s) of DeepNude, the AI that “undressed” women, retired the app following a glut of backlash from individuals including leaders of the AI community: Althoug…

Artificial Intelligence, Cloud Analytics, and Collaboration Create Cognitive Experiences in the Contact Center Every interaction between your contact center agents and your customers is a reflection of your brand – positive, negative, or neutral. According to a study by PwC, in the U.S. one bad expe…

Artificial intelligence is changing how we manage networks, and it’s a change we need. Because as we rely more every day on networks and networked applications to keep businesses agile, secure, and competitive, we also need more advanced tools to keep on top of the networks themselves. AI will us ma…

Retailers worldwide are in a race to transform their business to meet consumer expectations. It is a competition with digitally native brands and channels, where manufacturers can meet the customer directly. We all know that the end goal is to connect the entire retail experience and not rely on one…