ai

AI is shaping the future of customer experiences and the contact center. Artificial Intelligence (AI) is creating a lot of excitement and there are good reasons for this. According to Forbes, 50% of IT professionals believe artificial intelligence and machine learning are playing a role in cloud com…

I often get asked how I got to work at the largest networking company without having any background in networking. In fact, I never thought I would work for Cisco because I didn’t think that they specialized in areas that interested me – particularly Programming, Neuroscience, and Artificial Intelli…

What’s your verdict on AI so far? Is it a good thing? A bad thing? A scary thing? I suspect that most of us—even those employed in the tech sector—are only vaguely aware of what AI is capable of at this point. And what I’m finding is that the more I learn, the more I’m actually quite excited about t…

Customers often ask us whether artificial intelligence (AI) will be the kind of game changer that analysts are predicting. From what I’m seeing, the answer is an unconditional yes.   The trick is figuring out the right use cases. While any computer can calculate pi to a million places faster th…

When you’re working with people on a project, it’s vital to know who they are. Immediately accessible details such as what department or company they’re with, what experience they’re bringing to the table, and what they’ve achieved already, gives you the power to structure the project and its resour…

How Cisco is using AI to enhance customer experiences My team and I are excited to be participating at Google’s Cloud Next conference in San Francisco this week where we are announcing enhancements to some of the solutions we are building with Google for our joint customers. At the conference, we wi…

Partners come together because of a common vision. In the open source world, that vision is directly translated into shared execution. With the rapid adoption of AI/ML, the Kubeflow project has made a tremendous amount of progress in the past year, and it is awesome to be recognized as Google Cloud…

We’ve all been there. It’s midnight, you’re reading through the action items from the day’s meetings and suddenly you crave waffles. Not just any waffle, the homemade kind that’s still steaming and fresh off the waffle iron. Wouldn’t it be nice if you had an on-de…

Using the power of cloud analytics and AI to enhance your customer experiences You’re in a taxi on your way to the airport and your connecting flight back home has just been cancelled due to bad weather conditions in that city. Your airline app sends you a notification message, an email, a phone cal…