Digital and Social

In the summer of 2012, I was asked to pick up a high profile project with time restrictions for Bank of America/Merrill Lynch (BAML). The brief was to implement a mobile phone recording solution for UK traders to comply with UK’s FSA rules on mobile call recording for financial institutions. Part of…

Are you attending or thinking about joining the largest gathering of women technologists at the Grace Hopper Celebration in Houston later this month? Cisco is proud to be 1 of 10, diamond sponsors of this 3-day conference, where they will be expecting 15,000 attendees. The buzz is ever growing and o…

On August 22, 2016 Chris Dedicoat, Cisco’s Executive Vice-President of Worldwide Sales, took to the main stage at #CiscoGSX in Las Vegas and told the entire Cisco Sales force to “demo with dCloud!”. What happened next? I can tell you exactly what happened next, because I had duty at the dCloud booth…

Instagram. It’s a little ship that brands started jumping on board in 2013. In fact, in that year alone, brand adoption on Instagram jumped 80%. It was easy to pick up. Post a great photo, add a fun caption, hashtag, hashtag, hashtag, reap the rewards of organic reach then repeat. Brands were lightn…

When the dCloud team (@ciscodcloud) moderated the August 22nd #CiscoChat about #CustomerExperience, we asked some simple questions and got some complex, well thought out answers. One thing we learned is that people love to talk about the #CustomerExperience, at Cisco and beyond! Here are our questio…

One of Cisco’s crown jewels is its fantastic team of female Systems Engineers (SEs). From Millennials, moms, mentors, and innovators to business consultants, salsa dancers, world travelers, strategic sellers, and technology geniuses, our SEs run the gamut of talents, hobbies, and expertise. Last Thu…

  Let me start by clarifying that this has nothing to do with buying or selling on social media. I am not a fan of the phrase “social selling”. This is a summary of what I have learned in my decade as a Marketer within Sales Enablement.…

Cisco dCloud is moderating the #CustomerExperience #CiscoChat on August 22nd – so we spent some time thinking about the Customer Experience and our role in it. With the advent of social media marketing, the line between “customer-facing” and “non-customer-facing” becomes increasingly blurred. Visiti…

We heard you!  Customers have long complained that they can’t easily find what they need within a book.  With the latest release we are pleased to announce that the new “Search within a Book” feature is now available on all Product Documentation Books and Chapters on Cisco.com. The new Search featur…