Cisco Services

In the new digital economy, there is an increased focus on delivery of superior customer experience as a means to competitive advantage. A recent study by Walker Research predicts that, “By 2020, customer experience will overtake price and product as the key brand differentiator.” To support strateg…

We all know one simple truth – success is never guaranteed. If you peel back the layers to find out what determines success in collaboration deployments, you’ll often see that unaddressed details have the potential to stifle collaboration instead of improving it and can spoil your investment f…

For all the talk of artificial intelligence in the IT industry, people are as critical to building a successful business as ever. But when the technology landscape is changing so quickly and demand is so intense, the old ways of developing teams no longer suffice. BBVA and Cisco are taking a new pat…

Today, collaboration technology is innovating at its fastest pace with more options than ever to increase productivity and empower workforces across the globe. CIOs are doing well in thinking about how they can use collaboration technology to their advantage, but there’s a drawback. Investments don’…

As an IT leader, how much of your budget do you typically spend to keep the lights on? 30 percent? 40 percent? Try 78 percent. So how much room does this leave for innovation? In my estimation, not nearly enough. This number, however, doesn’t shock or surprise me. We’ve been moving so quickly over t…

Your technology investments play a critical role in the success of your business. They drive efficiencies. Accelerate the introduction of new products and services. Help your business gain a competitive edge and increase profitability. It’s no surprise that with the number of technologies and soluti…

Machine learning (ML) has been one of the hottest buzzwords in technology over the past few years. It seems every segment of the high-tech industry has been impacted by ML. This technology has changed the way we service customers, allowed us to interact with in-room meeting devices, made our busines…

With Halloween fast approaching, here is some food for thought (and when I say ‘food’ I don’t mean mini sized Snickers from your kid’s Halloween bag). What if you could wake up on October 31st and easily dress up your traditional WAN infrastructure as a threat detecting, cost saving, remotely manage…

Technology innovation is advancing faster than ever before in history.  With this rapid growth, the number of devices and network connections can become overwhelming to manage. To bring to life just how staggering this growth is, Gartner predicts that by 2020, 63 million new devices will connect to…