Partner
Cisco’s New CX Partner Model Video Series is Available
At Cisco, we are on a mission – with our partners – to build the best Customer Experience in the industry. We will ensure our customers capture full value from their investments in Cisco and accelerate their business outcomes. To explain how you, our partners, will play a critical role…
How Today’s Social Usage Patterns Hint at the Future
Jay Baer is the founder of Convince & Convert, a Hall of Fame keynote speaker and emcee, host of the award-winning Social Pros podcast, and the author of six books including Talk Triggers: The Complete Guide to Creating Customers with Word of Mouth. Every year, Edison Research and Triton…
Digital Transformation in Retail on display at Cisco Live US!
“The world of retail is changing quickly”…that quote may be the understatement of the year, but it’s certainly true. What we are seeing is rapid digital transformation happening in a variety of areas as the convergence of customer demands change before our eyes. From omni-channel buying experiences…
Hooking Up Hotels with Five-Star Wi-Fi
Partner Success Story These days, great hotel Wi-Fi is a must. Because it’s the #1 thing guests look for when they book. And it can mean the difference between a frustrated or five-star review. So it’s also top of mind for the Intercontinental Hotel Group (IHG). They know they need to give their gue…
Crossing the Threshold of Wireless Expectation
When is the last time you have been out and about and not had a connection for your smartphone? Do you walk into a business, be it retail, restaurant or bar, or even the doctor’s office and not expect a connection to the internet? But the pervasive nature of wireless does not stop there; insurance c…
Bridge to Extraordinary
Many significant events have been etched in the walls of history on the same date as this posting, May 29th. Who can forget the 53rdNational Spelling Bee when Jacques Bailly won by correctly spelling elucubrate…or Australian Paul McManus barefoot water skiing for 1:30:19? As fascinating as some of t…
My Partner Listening Tour – Identifying Key Success Factors of Customer Obsession
I love getting out into the field with partners and our sales teams because I get remarkably candid feedback on what Cisco can do better. Over the last 90 days I have had the pleasure of spending time with more than 150 partner executives in meet-and-greets, roundtables, 1-1s and advisory boards acr…
Smarter IT Helps Schools Focus on Learning
Partner Success Story Bringing technology into schools isn’t just about buying laptops and tablets. A lot needs to happen behind the scenes, including entire IT system upgrades, installation – and management. Oh and, of course, there is always a budget to contend with. In Central New York, school di…
Partner Launch: What’s Next for Cognitive Collaboration?
In March we announced our new vision for Cognitive Collaboration, where context and intelligence run throughout all collaboration experiences. Amy Chang’s energizing keynote at Enterprise Connect revealed the heart of the X Factor and the impact AI/ML will have on personalized experiences. I am exci…