Collaboration

Traditionally, the video conferencing market has been very firmly divided into premises-based products and cloud-based products. Premises-based products still dominate, though there is significant growth in cloud-based solutions. With premises products, IT departments deploy servers that they own an…

I wanted to provide a few quick answers to questions that we’re being asked about the implications of Meltdown and Spectre on the security of Cisco’s cloud collaboration portfolio. These vulnerabilities are most relevant in multi-tenant cloud environments, where they create the possibility that Cisc…

Security researchers announced this week that they had discovered a significant vulnerability in almost every computer on the planet. This vulnerability – actually two related ones called Meltdown and Spectre – allow a malicious application running on a computer to peek into the memory of another ap…

In 2017, our collaboration team focused on the user experience more than ever. It’s about more than how people interact with our technology on a day-to-day basis: It’s also about the lifetime experience of buying and using our products. The most meaningful awards are just as much about the audience,…

At work, we accomplish tasks through the people we work with. We collaborate. Communication is the key to collaborating with co-workers, customers, and stakeholders. At Cisco, we strive to make communication simple as possible. We offer ways to have meaningful, face-to-face interactions with everyon…

2017 has been a terrific year for Cisco’s contact center business. We’ve held number-one market share in North America for four straight quarters. And as Synergy reports, we had nearly 20 points higher share than our nearest competitor in the most recent quarter. But we never rest. We…

Today is a big day for Cisco Spark – we’ve officially received our ISO27001 certification! For those unfamiliar with it – this certification gives our customers confidence that we’re following best practices around operating a secure cloud service. Indeed, many customers even require their vendors t…

Artificial intelligence for customer center is a hot subject. One industry analyst recently shared that, starting a few months ago, more than 75% of the firm’s customer inquiries were to discuss just one topic: Using AI to improve contact centers. What are some key insights regarding contact center…

The first song to use a “fade in” to hit #1 status was the Beatles’ “Eight Days a Week” in 1965. Like several early Beatles hits, the witty Ringo Starr suggested the song title before a word was written. Paul McCartney and John Lennon ran with the idea all the way to the top of the charts. Cisco and…