Collaboration

Who better to deliver the first keynote of Enterprise Connect, but “industry pioneer and all-around nice guy” Jonathan Rosenberg – also known as VP and CTO of Cisco’s Collaboration Technology Group. Why yes, that was me in the front row this morning.Can I admit something? Just between us? OK, good.…

Let’s get this thing started. To answer the question in the headline, “yes.” A thousand times yes. Maybe more. I spent my day in panels related to team collaboration. Here’s what I heard and learned (plus a case study video for good measure). Is Team Collaboration the Future of Enterprise Communicat…

Solution for Open Workspaces For years, I sat in a private office and used a speakerphone for most of my meetings. Everything changed drastically when my team and I moved into an open workspace. The new work environment presented a new set of challenges. There was noise coming in from all directions…

Small businesses are up against a lot these days and competition is fierce. So how do you ensure you’re setting yourself apart in the customers’ eyes? A Texas insurance brokerage is doing so by enlisting its golden rule: “Do what you say you’re going to do when you say you’re going to do it.” This w…

According to a U.S. Census Bureau survey, the American worker’s commute averages 26.4 minutes each way, five days a week. At 50 weeks a year, the American workforce spends a blistering 1.8 trillion minutes commuting. Like many of you, I spend at least half of my work day in meetings and a lot of tim…

Workflow applications are ripe for disruption with the advent of artificial intelligence (AI). The magic of AI is tied to big data and the AI models. Customer care organizations that have access to rich datasets are prime candidates to ride the AI wave of change. Companies will always look for ways…

There’s nothing like user feedback for continuously improving your products. It’s why our developers speak directly to the people who use our products. And it’s even better when that feedback is so positive that customers want to share it with their peers. That’s why we are particularly happy to rec…

We are on a mission to reduce complexity. You expect your workplace tools to be as easy to use as the products you like to use at home. When there are too many buttons to push or you can’t navigate controls, you give up. Yet, when you walk into most rooms used for video conferencing, the screens are…

Forty years ago, rockers Queen released “We Are the Champions.” At the time, I didn’t know much about Freddie Mercury, the teamwork behind the music, or the tools of the trade—like the best guitars, mics, and amps. I know now. And if you bear with my musical allegory, I’ll walk you through how havin…