Inside Cisco IT

Earlier this month, we received some great news. Cisco ranked 25th on the InformationWeek Elite top 100 leading-edge IT organizations. Our ranking is a clear result of how we are embracing mobility, analytics, and cloud technologies to cut costs, boost productivity, and essentially, provide the best…

When sizing clusters for devices in our Identity Services Engine (ISE) deployment, Cisco IT uses a “3+1” formula: For every person we assume three devices (laptop, smartphone, and a tablet) plus one device in the background (security camera, printer, network access device, etc.). In a company the si…

We’ve been hard at work over the last few months looking at how the Cisco on Cisco team connects with our customers and the value we bring. After sifting through analytics, interviewing our customers, and countless late nights, we’re happy to announce our new tagline:…

Over the last couple of months, I got involved in a project aimed at minimizing the time taken to bring a new device into the network, using capabilities offered by our Prime Infrastructure application. This project is called Zero-Touch Deployment, or ZTD. Now it’s time to define what ZTD is, and ho…

As an IT leader, it is time to take your seat at the business table and understand how IT can stay relevant in this Internet of Everything era. A recent Gartner Insight highlights the importance of aligning IT strategies with business goals to “remain relevant beyond 2020.” The next logical evolutio…

I’d mentioned earlier (see Improving Email at Cisco Part 1 – The IT Technology Side) that email has its ugly side: Too many Most of them are a waste of time Emails will, occasionally, carry virus payloads (or link you to sites that have worse); and yet I can’t live without it…

My personal email has 4 characteristics that drive me crazy: I get way too much email Most of my emails are a waste of time Emails carry the risk of, very rarely, nasty virus payloads (or link you to sites that have worse) Despite all this, I can’t live without email…

Wow, what an amazing week in Melbourne!! With more than 4,600 attendees in person and 36,000 session views online, Cisco Live was the largest event we’ve ever held in the Australia-New Zealand region. It was my fifth Cisco Live overall and third in Melbourne, and what amazes me every year is the she…

Cisco IT supports all its services with a global service management and delivery team. I am the service owner for the IT UC and video team; we own the strategy, planning and delivery of voice and video services throughout the Cisco enterprise.…