Aaron Chiles
IT Analyst
Articles
Sharing Cisco IT’s Experience
We’ve been hard at work over the last few months looking at how the Cisco on Cisco team connects with our customers and the value we bring. After sifting through analytics, interviewing our customers, and countless late nights, we’re happy to announce our new tagline:…
How Cisco IT Prepares for the Apple iPhone 5S, 5C and iOS 7
With all of the buzz around Apple’s announcement of the iPhone 5S, 5C and the launch date of iOS 7 — we’ve decided to check-in with our Brett Belding, IT Senior Manager, IT Mobility Services, and the IT Mobility Services team. Brett and the rest of the IT Mobility Services team hav…
Email and Calendaring Social Community Decreases IT Support Caseload
In my previous blog post, I talked about how adding a social support layer enabled the IT Mobility team within Cisco to realize cost avoidance of $650k, which was leveraged for new, innovative projects. Benefits were also seen in Cisco IT’s Email and Calendaring WebEx Social community. Since i…
IT Mobility Social Support Leads to Reduced Costs
Cisco IT’s Bring Your Own Device (BYOD) program allows employees to be most productive on whatever device they choose. Whether it’s an iPhone, iPad, Android, Mac or PC they can connect to the Cisco internal network easily, but that’s not what this blog is about, if you’re interested in that initiat…