Lifecycle advantage

For the first time ever, the Americas Partner Organization hosted Partner Xperience at Cisco Live in Orlando last month – a powerful event for both our resellers and ecosystem partners. It was very exciting and, in my opinion, an inflection point for all of us. During the week, we engaged with Cisco…

When a vacation starts off bad, it can set the tone for the entire trip. Fortunately, that didn’t happen when my family kicked off our recent vacation in Paris. Because of my background at Cisco, I couldn’t help but notice that our first-rate experience was powered by an impressive combination of pe…

Our digital transformation at Cisco has been fast and furious. Fast because it’s been a race against time to deliver greater value to our customers, and furious because the pace of change has been extraordinary for an organization our size. At the foundation of this transformation is a company-wide…

IT is changing. It’s not just about making sure everybody’s computer works anymore. Now, companies have to use IT as a strategic tool to boost revenue and cut costs, which means IT managers now need a seat at the budget table. And that means the businesses that help companies with IT have to make su…

One of the promises of Customer Success (CS) is that it allows companies to outperform their competitors by maximizing net revenue retention and unlocking revenue growth from existing clients. But before you can even begin to unlock that revenue, you have to first unlock value for your customers.  O…

Educating your C-Suite about the value that Customer Success (CS) can drive for your company as a whole – along with each department — is vital. In fact, according to Gainsight, one of the top reasons that CS programs fail is lack of executive buy-in. And that’s why, as we began creating a CS…

In my last blog, we explored some tried and true marketing tactics that won’t fade away in the post-digital world. Change is constant, so the key is being able to adapt and keep a continual learning mindset. With the customer journey becoming more multi-dimensional and personal, it’s important to ab…

General Datatech says… When Cisco approached us about Lifecycle Advantage, our team at General Datatech (GDT) was quick to jump on board. For years, we’ve helped our customers with all things IT. We design, build, deliver, and manage some of the most complex IT solutions on the planet. In areas like…

Only a few years ago, you’d sell a solution to a customer, wait 3-5 years, then come back and resell it. But these days, everything’s moving too quickly for “set it and forget it” sales. Customer needs change quickly. And so do the technologies they’re using. Dimension Data says… That’s why we’re ch…