SuccessHub

Today, technology has become a critical purchase for your business and buyers expect more… they don’t want boxes and licenses…they want successful outcomes and an outstanding customer experience long after the ink has dried on their contract. The world has changed. Have you and your teams? Did…

One of the promises of Customer Success (CS) is that it allows companies to outperform their competitors by maximizing net revenue retention and unlocking revenue growth from existing clients. But before you can even begin to unlock that revenue, you have to first unlock value for your customers.  O…

Today’s customers want to see value in their purchases, not just once, but all along the entire post-sale journey. Yet in a survey of more than 4,000 IT influencers and decision makers, Cisco found that as many as 68% of respondees aren’t tracking if the solutions they are selling are delivering the…

My bookshelf is mixed with I-can’t-put-them-down-books and read-them-slowly-books. Despite my love to read – and the plethora of offerings right in my office — sometimes I need a quick “fix” for learning. TED Talks, webinars, and our own courses give me what I crave when I don’t have time to c…