futureofwork
Improving the Customer Collaboration Experience — One Headset at a Time [Webinar]
Immersive Experiences Leads to a Passion in Collaboration 2019 was a year of big changes, both for Cisco Headsets and for me professionally. I had been a programmer at Cisco for 8 years and in 2018, I was offered the opportunity to be a part of a small research team, tasked with building product con…
Introducing Webex Experience Management: AI-Powered Journey Analytics Transform Customer and Agent Experiences
Imagine trying to build a deeper relationship with someone you don’t know anything about. Their likes, their dislikes, and past experiences. It would be challenging if not impossible. Yet this is what it’s like for your front-line employees every day as they try to build relationships with your cust…
Cisco Announces the New Webex Room USB Designed to Start Small, and Go BIG!
Delivering Consistent Industry-Leading Collaboration Experiences Flexibility. Interoperability. Ease of use. When you need this level of excellence combined with exceptional video and crystal-clear sound—you call Cisco. Back in November, I blogged about workplace transformation and going beyond the…
Secure, Intelligent Collaboration For All
This is an exciting time for you, your employees and your customers. Our digital world moves quickly, and no one wants to miss out on anything. The workforce and workplace are evolving, mandating changes in how and where employees work. That’s why Cisco Collaboration is laser-focused on innovating t…
Cisco Contact Center Portfolio: Revolutionizing Customer and Agent Experiences
Delivering superior customer experiences is more important now than it has ever been for companies of all sizes. In a study by Bain & Company, a 10x disparity was found between how brands perceive their customer service and how customers perceive that same service. Their survey of 362 firms fo…
5 Takeaways From the Cisco Workplace Transformation Summit in London
Workplace Transformation Last week in London we hosted our first European Workplace Transformation Summit. Following the success of our previous WTS events in Melbourne and San Diego, we were excited to welcome some of the most influential Workplace Transformation leaders from this side of the worl…
The Awesome Power of Webex Collaboration Combinations
Universal Combinations Guaranteed to Make Your Day Great What is the best part of your morning? We used to hear commercials like Folgers coffee say, “It’s Folgers in your cup”. I think they were on to something big because millions of people around the world have a love affair with coffee and start…
It’s the Final Countdown! Vote Today For Our Cisco SXSW Panel Picker Pitches!
Cisco Webex Needs Your Vote in SXSW PanelPicker! Cisco Webex in partnership with Capital Factory is proud to announce its participation in the 2020 South by Southwest Interactive Panel Picker, the official user-generated session proposal platform for the SXSW Conference. South By, as it’s affectiona…
To Save Tomorrow: The Promise and Peril of the Augmented Worker
From iRobot to R2D2 to Star Trek’s Data, the concept of robots and humans working together has always been part of the science-fiction world. Below, Philip the co-bot carries on this tradition as we continue our comic-book vision of the Future of Work. For years, robots have taken on repetitive, dan…