customer experience

November 15, 2013

FINANCIAL SERVICES

Post-event: The Ultimate Omnichannel Experience – Cisco FSI at BAI Retail Delivery 2013

Enthusiasm was at an all-time high at BAI Retail Delivery 2013 in Denver, CO last week as we continue to see major transformation in the banking industry.  Within the Cisco booth, we demonstrated a series of solutions that enable digital and physical channels to become more interactive and sales foc…

November 11, 2013

NETWORKING

Create Mobile Web Campaigns with CMX Browser Engage

In the last MSE blog, Reddy Babu talked about the new Location Aware Guest Captive Portal powered by the Mobility Services Engine (MSE). The MSE was first introduced to provide location based information as a core service to the network, but has since built out a suite of location-based services tha…

November 7, 2013

NETWORKING

CMX Connect – An Innovative, Location Aware Guest Captive Portal

With the explosion of smart mobile devices, consumers expect to have Wi-Fi access at pubic venues everywhere they go. Venue owners are under pressure to provide reliable Wi-Fi guest access in a simple and easy way. Wouldn’t it be great to be able to do that AND extract some value out of your i…

November 6, 2013

DIGITAL TRANSFORMATION

Big Business from Big Data

“Dad, how many mobile phones were sold last year in the whole world?” “Is this a trick question? Well, there are about 7 billion human beings on earth. Assuming every…” “No, no—give me a number.” “Well, I am not 100 percent sure. How many do you think were sold?” “1.75 billion.” “How do you know?” “…

October 31, 2013

NETWORKING

Advanced Use of CMX at the Internet of Things World Forum in Barcelona

The inaugural IoT World Forum closed today in Barcelona with the overall sentiment being that it was a resounding success. One of the key messages that emerged was the need for everyone to work together and for the customer solutions of the future to be drive by business outcomes or capabilities, ra…

October 28, 2013

FINANCIAL SERVICES

Visit Cisco FSI and Discover What’s Possible at BAI Retail Delivery 2013

On November 5, retail financial services business leaders from around the world will gather at BAI Retail Delivery 2013, the financial services industry’s most comprehensive and relevant event of the year. Cisco in collaboration with Intel® will showcase our solutions portfolio that enables the Omni…

August 15, 2013

DIGITAL TRANSFORMATION

Is Your Company Ready for the IoE Revolution?

Ever felt that you’ve spent half your life searching for a parking space? Well, it’s not that much of an exaggeration. One study estimates that typical drivers spend 2,549 hours of their lives in the aimless, money-wasting, and gas-guzzling quest for a place to park. Now imagine that through technol…

The importance of retailers understanding consumers and delivering great customer experience

Recently at the  Forrester’s Forum for Customer Experience Professionals in New York on June 26,  Graham Atkinson, Chief Marketing and Customer Experience Officer at Walgreens, spoke about his work to transform the company from one that traditionally differentiated based on location to one that diff…

Internet of Everything: A Pivot Point in Technology — and Thinking

“You can’t manage what you can’t measure.” So said Dave Evans, Cisco’s chief futurist, in his keynote address at Cisco Live 2013.  I couldn’t agree more! As we usher in a new era of hyperconnectivity, we will see our environment in unprecedented ways, and then manage it like never before…