customer experience
The Internet of Everything: a Future Vision, Arriving Today
This week I had the privilege of speaking at Cisco Live 2013 about the coming explosion in connectivity among people, processes, data, and things, which Cisco calls the Internet of Everything (IoE). This massive technological and societal shift promises to transform and accelerate our lives in profo…
What Do CEOs Care About in a Hyper-Connected World?
If you think we already live in a connected world (and we do!), get ready to fasten your seatbelts. Today, there are “only” about 10 billion connected “things” on the planet. This includes hundreds of millions of people communicating with one another in myriad ways, and a rapid increase in two-way c…
The Evolution of Customer Experience: Synchronicity!
I love shopping. I love traveling. I hate going to the hospital. I sometimes like going to the bank (only if it involves the depositing a large check). On the surface, it may seem that there’s no common thread about each of these experiences, however, there actually is a lot in common! Each of these…
“We Want More Automated Cars” Cisco Consumer Experience Report shows
Cisco Consumer Experience Report for Automotive Surprises Many: Consumers Desire More Automated Automobiles, According to the Cisco Study I was fortunate enough to lead the Cisco team that looked at consumer experiences in the automotive industry, and the results were eye-opening. For those of you…
Realizing the Benefits of the Internet of Everything for Customer Experience, Part 2 ‘Design Thinking’ the Customer …
The early days of the Internet were a heady time of reimagining, rethinking, and, in effect, “e-enabling” a staggering range of business processes. Today, we stand on the cusp of an equally momentous paradigm shift driven by an explosion in connectivity—not just among devices, but also encompassing…
The Importance of the Omnichannel in Financial Services
Technology has and will continue to be a key enabler across every product delivery channel within the financial services sector. You simply need to explore some of the newer bank branches, available applications within app stores or investigate online innovations inherent in many institutions’ web p…
Recap of Cisco at Next Generation Insurance Summit and Best Practices in Retail Financial Services Symposium
Cisco attended the Next Generation Insurance Summit (March 11-13) in Newport Beach, CA and the Best Practices in Retail Financial Services Symposium (March 13-15) in Carlsbad, CA. Some of the top minds in the financial services industry were in attendance and it was great to see these leaders delive…
Imagine the Possibilities and Realize the Benefits of Organization Innovation in Financial Services
Geoff is the Lead for Cisco’s Business Transformation solutions for the Financial Services Industry in Canada. To read Geoff’s full bio, please click Here. This is the first in a series of blogs where I will discuss the capabilities that are driving innovation in the design and structure of retail f…
Viewpoints: Industry Experts Share Their Perspectives on the Financial Services Industry
Cisco’s Financial Services Industry Marketing team is pleased to welcome a monthly contribution from industry professionals sharing their insights and observations on key trends in the Financial Services industry. The opinions expressed in these posts are those of our welcomed guests and may n…