design thinking
Inspired by the Future of Tech
Having been in tech for decades, with quite a few interesting and successful projects completed throughout my career, nothing has given me more satisfaction than the creation of a Natural Language Processing (NLP) Chatbot during a mentorship opportunity with high school students from local Italian s…
Design Your APIs with a UX Mindset
The ushering in of the app era has resulted in an increased focus on User Experience (UX) in practically every product, including those, like (say) networking products, that were traditionally considered as too technical to be simplified. The “Consumerisation” of IT has led users, who a…
Are You a “Design Thinker?” (Clue: It’s Not Just for Designers)
Have you heard the term, “Design Thinking?” Cisco and other forward thinking companies are investing in tools and teams to create Design Thinking frameworks, and spread Design Thinking methods further and faster across their companies. Design Thinking is not just for designers. It’s an approa…
Customer-led Innovation: Digital Cybersecurity Feed
How Customer feedback is leading Cisco to develop better experiences. In digital marketing, it can be easy to let our hunches and personal preferences pave the way. But as Cisco Digital Marketing’s New Experiences team has discovered, talking to customers can unveil some pretty amazing things – fro…
Unleash the Power of the IoT with Design Thinking
This is the second part of a 2 part blog series and you can find the first part here. After presenting at Smart Industry 2016, I continue to examine how design thinking can drive IoT success. Applying internet technologies to the world of things offers an ocean of possibilities, but the path to a ta…
Can design thinking help monetize the IoT?
As I get ready for my presentation on The Factory of the Future, Today: Lessons Learned from Deploying IoT at the Design & Manufacturing Conference, I think the main value I get out of these conferences is networking with peers and staying relevant in a fast-evolving job market. Companies are al…
Driving Serious Digital Disruption, with a Spirit of Fun
Not all workdays begin with a convoy of cyclists hailing from India, Saudi Arabia, Europe, and America. And fewer still wind up with creations made of LEGOs, spaghetti, string, and marshmallows. Yet every workday — no matter how challenging — should have the same spirit of diversity, adventure, and…
Vision Alignment in the Digital Age
As organizations mature, often they become silo’d into groups with similar charters but without a process to align their efforts. As a member of a team that is responsible for the overall strategy for of the company’s digital experience, this lack of alignment can cause inefficient resource allocati…
Realizing the Benefits of the Internet of Everything for Customer Experience, Part 2 ‘Design Thinking’ the Customer …
The early days of the Internet were a heady time of reimagining, rethinking, and, in effect, “e-enabling” a staggering range of business processes. Today, we stand on the cusp of an equally momentous paradigm shift driven by an explosion in connectivity—not just among devices, but also encompassing…