collaboration

In 1973, the group Steely Dan burst onto the music scene with two hits from their first album “Can’t Buy A Thrill.” Setting the standard for obscure lyrical references, a loyal following for the band endures even in 2015. One of the hits, Do It Again raced up the charts as a pop-music rarity – a hit…

The way we work – and where we work – has changed immensely in the past decade alone. That transformation will continue with the ongoing proliferation of communications devices. According to Gartner, an estimated 40% of the workforce will be mobile by 2016. In addition, more organizations have emplo…

In my last post I talked about the impact that low-effort experiences can have on customer satisfaction.  I singled out my home broadband provider for criticism, and so thought it only fair that I talk about a recent great experience I had with them. Last month, my provider sent an email telling me…

Happy New Year to our Collaboration Partners! Do you know that only about 8 percent of people keep their New Year’s resolutions for the full year? At the beginning of each year, I try to set a New Year’s resolution that is SMART (specific, measurable, achievable, relevant, and time bound), so that I…

It’s not an industry-specific thing. Video conferencing can provide business benefits no matter the industry. Retailers and financial institutions are employing video to interact with customers. Medical professionals are consulting with one another across distance. Manufacturers are addressing produ…

In 1982, the Australian group Men at Work reached the #1 spot on the Billboard music charts with a song titled “Who Can it Be Now?” The accompanying early MTV-era video proved to be extremely popular, portraying a visitor to an apartment peering through a keyhole. And it didn’t hurt that lead…

One of the problems we’re working to solve with Project Squared is to enable teams to work much more flexibly – any time, any place, any device. We believe that ad-hoc conferencing is a key part of this, which is why it features prominently in the application right now. I had a great experience – ma…

The contact center is the front line for handling customer inquiries. Corporations large and small understand that it’s important to respond to inquiries quickly and effectively. A lot of money is budgeted for customer care departments to meet this growing need and respond via one or more customer c…

Educators are using technologies like Cisco Webex to deliver anytime, anywhere learning, bring experts from across the country and the globe into their classrooms, and provide ubiquitous access to an astounding amount of resources on the Internet. Now, educators, along with their students across the…