Cognitive Collaboration

Using the power of cloud analytics and AI to enhance your customer experiences You’re in a taxi on your way to the airport and your connecting flight back home has just been cancelled due to bad weather conditions in that city. Your airline app sends you a notification message, an email, a phone cal…

Calling in Webex Teams: A Proven Calling Platform That Brings Cloud Innovation to the Mid-Market and Large Enterprise Today Cisco announced a new enterprise-class, native cloud solution – Webex Calling. It’s powered by bringing together the best of the proven Cisco BroadCloud platform as well as Cis…

Enterprise Connect, the Super Bowl of Collaboration, kicked off this week!  In full swing, vendors are sharing their best efforts, with this week’s news focused on the power of integrated platforms.  If any vendor isn’t moving at lightning speed in this direction, they’re about to be blown away.  Bu…

Our customers turn to Cisco to transform their workplaces from pocket to desk to meeting room to boardroom and to contact center, empowering extraordinary teams. Cognitive Collaboration marks the next wave of innovation that will drive transformative experiences for teams. While that is true, we are…

I’d like to take a minute to acknowledge the tremendous accomplishment we’ve achieved together this past quarter: 24% year-over-year growth in Collaboration. That’s massive! This is only possible with the help of our partners and all the hard work that you do. And for that, thank you. To thank you e…

People are getting frustrated with online and video meetings. In fact, according to a recent survey, 85% say they are challenged with these types of poor experiences and 74% say they’re not too happy about it. Audio problems, difficulty connecting, mismatched devices, not knowing if the camera is ev…

For our 300M+ Cisco collab users, our team’s responsibility and commitment is to always be thinking about “what’s next?” to serve you. What’s coming on the horizon that will move your business forward and delight your employees? What’s coming that will shift collaboration as we know it and just make…

Uninterrupted Workstreams with Webex If you’ve been following us lately, you probably know very well that we’re all about delivering more than just meetings with Webex. You see it in our product pitches, our executive keynotes, and our blogs.  We know many of you are using just the basics of Webex f…

Five Factors Shaping the Contact Center and Customer Experience in the Next Five Years In the words of author and entrepreneur Seth Godin, “It’s easier to love a brand when the brand loves you back.” So how do you love your customer back? Companies that put their customers at the center of everythin…