Cognitive Collaboration
Bringing Reality to the Cognitive Contact Center
Artificial Intelligence, Cloud Analytics, and Collaboration Create Cognitive Experiences in the Contact Center Every interaction between your contact center agents and your customers is a reflection of your brand – positive, negative, or neutral. According to a study by PwC, in the U.S. one bad expe…
Getting to Know You — The Three-Dimensional Cognitive Workspace
The future of work is three-dimensional. And the good news is, it’s here now. It’s part of a new approach called cognitive collaboration that incorporates artificial intelligence with the right context with the right people to foster deeper human personalized connections. The past couple of decades…
The Future of Collaboration: Real-Time Artificial Intelligence Insights at Your Fingertips
Artificial Intelligence-Driven Database With the acquisition of Accompany in 2018, Cisco became the proud owner of an artificially-driven database filled with insights and profiles for millions of people and companies. These profiles will enhance the Webex platform, helping users develop stronger pr…
Partner Launch: What’s Next for Cognitive Collaboration?
In March we announced our new vision for Cognitive Collaboration, where context and intelligence run throughout all collaboration experiences. Amy Chang’s energizing keynote at Enterprise Connect revealed the heart of the X Factor and the impact AI/ML will have on personalized experiences. I am exci…
Webex: Delivering the Best Video Experience for the Modern Workforce
I recently joined a panel of executives to discuss video conferencing and whether it will it be ubiquitous in 2022. That’s only three years away and I would contend that all the signs point to a resounding “yes.” But the question isn’t a matter of whether video is here to stay, but rather, “what is…
People Insights: Getting to the Heart of the Matter
When you’re working with people on a project, it’s vital to know who they are. Immediately accessible details such as what department or company they’re with, what experience they’re bringing to the table, and what they’ve achieved already, gives you the power to structure the project and its resour…
Another Red Dot Design Award for Cisco Collaboration…This Time for the Room Kit Mini
We are thrilled that the 2019 Red Dot Awards have just been announced, and once again Cisco has been given this prestigious award, this time for our recently launched Cisco Webex Room Kit Mini video conferencing device. The Webex Room Kit Mini is an artificial intelligence (AI)-powered video confere…
Webex Finds Homemade Waffles Improve Team Collaboration
We’ve all been there. It’s midnight, you’re reading through the action items from the day’s meetings and suddenly you crave waffles. Not just any waffle, the homemade kind that’s still steaming and fresh off the waffle iron. Wouldn’t it be nice if you had an on-de…
6 Ways Webex Makes Meetings Experiences Amazing
One thing we all have in common is – regardless of our job functions – we meet to get work done. I believe meetings can be amazing game-changers. When people can meet and collaborate from anywhere in the world, at any time, we can accomplish so much more. At Webex, we’re laser-focused on delivering…
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