Cisco Services
How Can Connected Mobile Experiences Help You?
You saw the double-announcement Thursday–Not only is MGM betting big on Cisco to transform the guest experience, but we at Cisco are taking the missive of helping our customers create connected mobile experiences to the next level with Web engagement. At this point you’re probably thinki…
Cbeyond: Taking Our SMB Cloud Offering to the Next Level
By Chris Ortbals, Senior Vice President, Product Management , Cbeyond Inc. At the company’s inception in 1999, Cbeyond saw the potential in using IP technology to deliver enterprise-class productivity enhancing communications services to small and medium-sized businesses (SMBs). Today, as a c…
Next Phase of Transforming the Mobile Experience
Like a lot of us in IT, I’m into electronics. I enjoy visiting stores to get the actual hands-on experience of the product – but I admit I rarely buy on the spot. Why? I want to make sure I know what I’m buying, and frankly, that I’m getting the best deal. I either have to do research beforehand – r…
MGM Resorts International Bets on Cisco; Double Downs on Wi-Fi Connectivity
Planning your summer travel and vacation destinations? Where are you headed and what kind of resort experience will you consider ideal? At this year’s Interop Conference in Las Vegas, the Cisco Enterprise Networking Group unveiled its new marquee customer – MGM Resorts International – who has upped…
The We’re Listening Blog Series: Improving Cisco Customer Experiences – What We’re Doing to Address Your C …
Many of you take part in our annual satisfaction surveys. You share opinions, discuss challenges, and make valuable recommendations. More than 65,000 customers and partners responded to our survey during the first half of FY13. For this installment of the “We’re Listening” blog series, I asked Jo…
Connected Guests: Connected Mobile Experiences for Hospitality
Imagine this travel experience: You enter your hotel, and your mobile app buzzes to welcome you back and offers you free Wi-Fi within the lobby area. The app informs you you’re now in line for check-in with a 3 minute wait – your latte is being made in the waiting lounge, and the receptionist will c…
On Demand: Boost Revenue, Build Loyalty in Your Retail Venue
Cisco Connected Mobile Experiences is a new solution that helps enable retail organizations to use Wi-Fi location services to deliver engaging store experiences and generate valuable shopper insights. Our industry-specific webinars so far break down use cases for Connected Mobile Experiences for air…
The We’re Listening Blog Series: Investing in Reliability and Speed
In this installment of the “We’re Listening” blog series, Sheila Jordan discusses how our technical investments make a difference in your cisco.com experience. Sheila is Cisco’s Senior Vice President of IT Communication and Collaboration. By Guest Contributor Sheila Jordan “That was faster than…
The We’re Listening Blog Series: Increasing Efficiency in the Technical Assistance Center
In this installment of the “We’re Listening” blog, Steve Young discusses how Cisco’s Technical Assistance Center (TAC) teams are using collaboration processes to solve customer problems faster. Steve is Director of the TAC’s Service Delivery Transformation efforts. By Guest Contributor Steve Young I…