Cisco on Cisco
Ten Things to Consider for a Better Contact Center
The contact center is the front line for handling customer inquiries. Corporations large and small understand that it’s important to respond to inquiries quickly and effectively. A lot of money is budgeted for customer care departments to meet this growing need and respond via one or more customer c…
To the Cloud: Why We’ve Moved to an API-Based Architecture – Part 2: Identity as a Service
This is part 2 in a 2-part series about our API-based architecture. Part 1 explains how we provide content as a service to sellers. Federated identity is central to cloud computing. You can’t have a useful hybrid cloud service without it. //…
To the Cloud: Why We’ve Moved to an API-Based Architecture – Part 1: Content as a Service
This is part 1 in a 2-part series about our API-based architecture. In part 2 I’ll talk about the advantages of identity as a service and data as a service. Before the cloud, applications had a web interface that connected to a back-end database. Each application authorized its own users. Today, tha…
Happy Holidays from Cisco on Cisco!
As the holidays near, our annual shutdown period is commencing and it’s a time for us to power down facilities to reduce our carbon footprint. It’s also a great time to reflect on what we’ve accomplished throughout the year. //…
Event Takes Customers Inside the Data Center, Explores Cisco’s Journey to ACI
For the second year in a row, the Cisco on Cisco IT team planned and hosted Data Center Day for customers, showcasing our data center in Allen, Texas. Held on September 30th, the event focused on our Application Centric Infrastructure (ACI) journey. //…
Integrated Infrastructure in the Data Center: a Chat with Cisco IT
Coming from the enterprise data center product side of the house, I’m always curious to hear from real-world IT practitioners what problems they wrestle with, how they think about their goals, and what keeps them up a night. At Cisco, we’re lucky to have one of the leading enterprise IT shops on the…
The Cisco IT Booth – Cisco Live Cancun 2014
At the recent Cisco Live Cancun, Cisco IT setup a booth among other Cisco Partners including EMC, Panduit, NetApp, CITRIX, Alestra, and Cisco Business Units including Services, Security, Collaboration, and Application Centric Infrastructure (ACI). This Cisco Live was mainly targeted to clients and p…
What’s New from Cisco IT?
If you’ve seen the short introductory video to Cisco on Cisco, then you know that Cisco IT shares stories with customers. But – what kind of stories? Well – let me turn that around. What stories would you like to hear? Because we have some good ones. And if we don’t have content to point you to, we’…
Cisco on Cisco – Sharing Cisco IT’s Experience
Cisco on Cisco is sharing IT’s experience. Through customer engagements, events & webinars, and content & collateral, we’re accelerating performance and promoting customer success. Find out more about Cisco on Cisco in this video. //…
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