Cisco on Cisco

My team is moving hundreds of applications to our new Application Centric Infrastructure (ACI) platform, and network dependency mapping is the first step in this migration. Most of Cisco IT’s applications are three tiered with web and middle tier residing on the same Java Virtual Machine (JVM) conne…

Reena Tiwari   Our customers’ expectations and buying behaviors are changing, and more brands compete for their attention. We either need to reinvent our approach to marketing or risk losing business to our competitors. The big change in buying behavior is that most of us now research a product…

Whatever new technology comes out, it seems that the number of emails we get every day only continues to rise. Well, not everywhere. On my last birthday, I received wishes from 65 sources: 58 from friends through Facebook and the remaining 7 from the financial institutions that I deal with (all auto…

Cisco uses a variety of external cloud services, in concert with our internal IT service offerings. These cloud services could be storing or working with internal confidential material, so before we select which services to use, the cloud service providers (CSPs) which furnish these capabilities mus…

In my last blog, I introduced Cisco IT’s Playbook for Ensuring a Pervasive User Experience. We consider user experience (UX) a strategic priority that requires cultural change. The playbook is our guide for ensuring that this priority becomes part of our DNA. Each chapter of the playbook lays out wa…

Cisco Live is a yearly event where customers and partners come together to experience Cisco technology and interact with experts to learn how to take the next steps for their company. In the IT Management track, we, as part of the IT Millennial Program, had the unique opportunity to tell Cisco IT…

In my pre-Cisco Live US blog, I talked about my excitement and how I was greatly anticipating the event. I was both excited and nervous to present, wanting to participate in everything, and network with as many customers as possible. The week left me absolutely drained, but it was unlike any experie…

Has your company adapted the contact center environment for mobile customers? What are you waiting for? Fast IT is the new sheriff in town and mobility should be right at the top of corporate IT roadmaps. Agile methodologies are quickly becoming standard practice utilized across all facets of organi…

In the world of Fast IT, the “Cloud” is a hot topic and standard conversation in roadmap meetings across all IT domains. Unless you have been away on a spiritual retreat with monks in a cave for the past year, it has been a subject that you could not have avoided. “When will it be available”? “How f…